Acceptance of Terms
By accessing and using PRIMORA's website and concierge services, you agree to comply with these Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.
Use of Services
PRIMORA provides a curated catalog and personal shopping concierge service. Our services are intended for personal, non-commercial use only. You must be at least 18 years old to use our services.
Product Requests
Product requests submitted through our platform are non-binding inquiries. PRIMORA will confirm availability and pricing before any purchase is finalized. We reserve the right to decline any request at our discretion.
Pricing & Payment
All prices displayed are in USD and subject to change without notice. Final pricing will be confirmed by our concierge team prior to order confirmation. Payment is only required after we have confirmed availability and you have approved the final quote.
Shipping & Delivery
Delivery times are estimates and may vary based on product availability, customs processing, and shipping destination. We will provide tracking information once your order has shipped. Any customs duties or import taxes are the responsibility of the recipient.
Returns & Refunds
Due to the nature of our concierge service, all sales are final unless the product is damaged or significantly different from what was described. Any return requests must be made within 48 hours of delivery and are subject to our review and approval.
Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of PRIMORA and may not be reproduced, distributed, or used without prior written permission. Product images and brand names are trademarks of their respective owners.
Limitation of Liability
PRIMORA shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability is limited to the amount paid for the specific product or service in question.
Contact
For questions regarding these terms, please contact us:
PRIMORA Concierge
concierge@primora.com